Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

At Bakeora, customer satisfaction is our highest priority. We want you to shop with confidence, knowing that every purchase is backed by our 30-day return and refund guarantee.

Please read the following policy carefully before requesting a return.

30-Day Free Returns

We proudly offer FREE returns worldwide within 30 days of receiving your order.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after delivery.

To begin a return, simply contact our support team at:

Email: support@bakeora.shop

Please include:

  • Your order number
  • Your full name
  • A brief explanation of the reason for your return
  • Photos of the product (if damaged or defective)

Our team will provide return instructions within 1–2 business days.

Eligible Return Conditions

Items must:

  • Be returned within 30 days of delivery
  • Be unused or only lightly tested
  • Be returned with original packaging whenever possible
  • Include all accessories and components

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged during shipping
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days of delivery.

After verification, we will provide one of the following at no additional cost:

  • Full refund
  • Replacement product
  • Store credit (if preferred)

Non-Returnable Items

For hygiene and food safety reasons, some products cannot be returned once used unless they arrive defective.

These may include:

  • Food-contact products after use
  • Customized or personalized items
  • Clearance or final-sale products (if clearly marked)

Refund Process

After receiving and inspecting your returned item, we will notify you of the approval status.

Approved refunds are processed to the original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account.
  • Contact your credit card company.
  • Contact your payment provider.

If you still require assistance, please contact:

support@bakeora.shop

Exchanges

We replace products only if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

Please contact our support team to arrange an exchange.

Return Shipping

Bakeora offers FREE return shipping for eligible returns approved under this policy.

Please do not return products without first contacting us.

Contact

Bakeora

204-2480 3rd Ave W

Vancouver, BC V6K 1L8

Canada

Phone: (250) 889-9667

Email: support@bakeora.shop